![]() To view our full returns policy, please visit our returns page. If you decide something isn’t for you, simply return it to us in the same condition in which it was received, and we’ll refund the cost of the piece. We’re happy to offer you 30 days to make up your mind. If you’d like your order sooner, choose the express option for next day delivery.Īlternatively, you can choose to collect your order from one of our 13 stores around the UK free of charge.įragile and heavy items are delivered within 10 working days.įor full details, as well as offshore and international delivery information, please visit our delivery page. Small items are delivered by Parcelforce within five working days. In the rare case that your product is faulty we will offer to fully refund or replace it. In the event of cancellation or significant changes 48 hours after placing an order, you will be charged a restocking fee and only entitled to a refund of 75% of the original amount paid.Īfter 60 days, regrettably we cannot offer any refunds on returned items. Please note that after you place an order you have 48 hours in which to make alterations or cancel it free of charge. Please refer to the Heavy & Fragile items returns here. After that, we reserve the right to charge up to 25% of the item's retail price in the event of cancellation or significant changes Once your order is confirmed, you have 48 hours to change your mind. The items in our Tailored by OKA collection are custom made, so they will take up to 10 -12 weeks to deliver.
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